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Reservations Manager - Sunrise Springs Spa Resort

Ojo Caliente Mineral Springs Resort & Spa
Job Description
Sunrise Springs Spa Resort seeks an experienced Reservations Manager.  As the initial point of guest contact, the Reservations Department plays an integral part in the success of Sunrise Springs.  Our Reservations Manager leads and manages the reservations team in the day to day activities of the department, ensuring appropriate and gracious service levels, and the efficient operation of the resort’s reservation systems, processes, and reporting. Implements package strategies and rates according to leadership directives.  Reports to the General Manager. 
If you possess the following, we want to talk with you:
  • Minimum of three years’ reservations experience in the hospitality industry, including supervisory experience, preferably at an upscale hotel or resort.
  • Demonstrated outstanding leadership skills to effectively manage and motivate a high-performing team.
  • Excellent communication and interpersonal skills and a communication style that reflects the resorts’ mission, core values and leadership expectations.
  • Able to teach staff to identify communication cues, and manage the flow of the conversation, while navigating easily between a variety of platforms.
  • Excellent selling capabilities and the ability to coach selling techniques.
  • Strong organization, planning, time management, and prioritization skills. Exceptional attention to details.
  • Outstanding computer skills including reservations software.  Agilysys a plus.
  • Demonstrated experience in coordinating guest experiences and collaborating with various departments.
  • Composure under pressure.
  • Ability to work a variety of shifts, including weekends and holidays.
Above all, our Reservations Manager has to be able to deliver on our mission statement:
“To provide genuinely gracious hospitality while stewarding and sharing sacred springs.”
Sunrise Springs Spa Resort offers competitive compensation and benefits, including medical, dental, vision, 401(k), paid time off, and discounts on services and products at Sunrise Springs and at our sister resort, Ojo Caliente Mineral Springs Resort & Spa.  Sunrise Springs is a healthy, smoke-free resort, located on 90 acres with beautiful cottonwood trees and natural springs.

To Apply:  Please send cover letter with salary requirements and resume to:  HR@sunrisesprings.com 
~  We are an equal opportunity employer. ~
~ No agencies, please. ~
Contact Information



  • 1420 Carlisle NE, Suite #109                                              Albuquerque, NM 87110
  • Phone: 505.506.8624
  • Mail: info@newmexicohospitality.org